Pistolo Terms and Conditions

Welcome to Pistolo Online Casino. These Terms and Conditions govern your use of our website, mobile browser platform, and all services we provide, including our casino games, live casino, sportsbook, and promotional offers. By creating an account with pistolo casino, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Acceptance of These Terms

We operate this site as Stellar Ltd., licensed under the jurisdiction of Anjouan. When you register for a pistolo login, you enter into a binding agreement with us. We reserve the right to amend these Terms at any time, and any changes will be published on our Website. Continued use of pistolo casino online after such changes constitutes your acceptance of the revised Terms. The English version of these Terms is the only binding version; any translations available through our locale selector are provided for your convenience only.

Eligibility and Account Registration

We only allow one account per person, household, address, phone number, e-mail, and IP address. Any duplicate accounts we identify will be voided and closed. You must be at least 18 years old, or the higher minimum age set by your own jurisdiction, to register with us. When you sign up for pistolo casino, we require accurate personal information, and you agree to keep your details up to date. Demo play is available on most titles without an account, but real-money play at our online casino requires full registration and verification.

Restricted Jurisdictions

We do not permit residents of certain countries to open accounts or add funds. These excluded jurisdictions currently include Afghanistan, Armenia, Belarus, Bulgaria, China, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including Crimea), the United Kingdom, the United States of America, Cote d'Ivoire, and the Netherlands Antilles. We may change this list at our sole discretion without prior notice, and any updates will be published on our Website. Separately, we restrict promotional eligibility for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia, in addition to all residents of the excluded jurisdictions above. Certain game providers, including NetEnt, apply their own additional country restrictions on specific titles.

Deposits and Withdrawals

We accept deposits through PlayID, Pay by Card, Bank Transfer, Mifinity, and a wide range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, USDT, USDC, and others. Our minimum deposit is generally 10 EUR, though Bitcoin requires a 30 EUR minimum. When you request a pistolo withdrawal, we process payouts wherever possible using the same method you used to deposit, though we may pay through an alternative payment system at our discretion. We allow a maximum of three pending withdrawal requests on your account at any time.

Your withdrawal limits depend on your VIP level, which we recalculate based on your activity over the preceding 90 calendar days. We consider your ratio of deposits to withdrawals and bonuses received, and we automatically reduce your level to the lowest tier if you have not placed a bet in the previous month. Our finance department processes withdrawal requests from 6 AM to 5 PM GMT, Monday to Friday, within three business days of your request. We charge dormant accounts, defined as no login for 180 days, a fee of 5 EUR per month until the balance reaches zero.

We require a minimum rollover of x1 on deposited funds. If you stake less than your deposit amount, we may cancel your winnings and retain a commission of 10% of your last deposit (rising to 15% for card or bank transfer deposits), subject to a minimum of 0.50 EUR. We may also decline a withdrawal if you have not met a minimum monthly wagering threshold of 20 EUR. We may request identification documents, proof of residence, and proof of payment ownership, which must be provided within 30 days; we typically complete verification within 10 days of receiving a complete response.

Pistolo Casino Bonus Terms and Promotions

We offer a generous pistolo welcome bonus of 100% up to 500 EUR plus 200 Free Spins on your first deposit. To qualify, we require a minimum deposit of 20 EUR (or the equivalent in your local currency). Free spins are delivered in batches of 20 per day over 10 days, and each batch must be claimed within 24 hours of becoming available. Our wagering requirement is 35 times the deposit plus bonus amount, and 40 times any winnings from bonus spins, to be completed within 10 days of activation.

We do not permit deposits made via Neteller or Skrill to qualify for our welcome promotion. We limit one bonus offer per person, family, household, or shared device. Bonuses cannot be combined with each other, and activating a new bonus automatically forfeits any bonus currently in progress. Different games contribute differently toward wagering: slots, scratch cards, and keno contribute 100%, live games and video poker contribute 10%, while table and card games contribute 0%. Jackpot slots, Slingo, and bingo games cannot be played using bonus funds at all. We reserve the right to void winnings and close accounts where we detect promotion abuse, including minimum-risk betting strategies or oversized bets placed before wagering requirements are met.

In addition to our standard offers, we run a separate crypto promotions tab denominated in USDT, along with sportsbook bonuses, reload offers, cashback promotions, and our own Pistolo loyalty adventure where you earn Gems by depositing and wagering, hunt monsters, and unlock cash prizes, free spins, and bonus money.

Games and Software

Our online casino offers thousands of slots, live casino games, table games, jackpots, and a full sportsbook, sourced from over 100 independent studios. We deliver our platform as a browser-based application optimised for both desktop and mobile devices; there is no separate pistolo casino app to download, as our site is accessed directly and can be installed as a shortcut on your home screen. We make reasonable efforts to ensure the games we offer function correctly, but we do not guarantee uninterrupted or error-free access at all times.

VIP Program and Loyalty Benefits

As you play with us, we recognise your loyalty through our VIP structure, which offers access to exclusive games, regular cashback, and dedicated account managers at higher tiers. Weekly VIP cashback becomes available once you reach one of our top three VIP tiers, starting at 5% and rising to 15% of your casino losses. Your VIP status and associated withdrawal limits are determined by your recent account activity, as described above.

Responsible Gambling

We are committed to promoting responsible play. We provide tools allowing you to set deposit limits, self-exclude, or close your account by contacting us at support@pistolo.com. We encourage you to play within your means and to seek support if gambling stops being enjoyable.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our platform will be free from interruptions or errors. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. You agree to compensate us for any chargeback or recall costs resulting from your payment activity, and you acknowledge that transferring funds between customer accounts is strictly prohibited and may result in the suspension of all accounts involved.

Complaints and Dispute Resolution

If you have a complaint, we ask that you submit it in writing to complaints@pistolo.com, including your username, full registered name, e-mail address, the word "COMPLAINT" in the subject line, and a detailed account of the issue. Our Complaints Resolution Committee will respond within 10 days. We also offer live chat and a Help Centre for general enquiries at any time.

Governing Law

These Terms are governed by the laws applicable to our licence in Anjouan. By using our services, you accept that any disputes will be handled in accordance with this framework, and you are responsible for ensuring that participation in online gambling is lawful in your own jurisdiction.

Contact Us

If you have questions about these Terms, our bonus policies, or your account, we invite you to reach out through live chat, email us at support@pistolo.com, or visit our Help Centre. We are here to support you every step of the way as part of the Pistolo community.